How can we help?

Open My Tickets. Every ticket you buy is saved to your account, and we also email it to you (and send it on WhatsApp if you added your number).

Tickets use a live QR that changes every 15 seconds, so screenshots and forwarded copies don't work. Open the live ticket in the app or website at the gate. It works without internet too.

Yes. Open your tickets once while you're online, and they keep working on that phone even with no signal at the venue.

Yes, if the organizer allows it. Open the ticket, tap Transfer and type your friend's name and email. Each ticket can be transferred once, until the show starts; your copy is cancelled and your friend gets a new QR. No TapMyTicket account yet? Your friend gets an email and the ticket appears when they log in with that email — until then you can cancel the transfer.

Refunds always go to the person who paid: if the event is cancelled, the money comes back to you, not your friend.

Log in on the new phone with the same email or Google account. All your tickets come back automatically.

Yes. Every price on TapMyTicket already includes our fee and GST. Nothing is added at checkout. Tap the price to see the breakup. See Pricing.

Don't worry. If a payment doesn't turn into a ticket, it is refunded automatically within 5–7 working days.

If it hasn't come back by then, contact us with the payment reference from your bank or UPI app.

UPI, debit and credit cards, net banking and wallets, through Razorpay's secure checkout.

TapMyTicket is a brand of STEANGJEAR PVT LTD. Your bank or UPI app may show either name for your ticket payment.

Within 5–7 working days after the refund is approved, to your original payment method. Each event's refund window is shown on the event page. See the Refund Policy.

Not when you ask for a refund yourself: you get the ticket price back as the event's policy allows. If the organizer cancels, you get everything back except the bank's payment-processing charge shown in your price breakup.

You get your refund automatically, you don't need to ask: everything you paid except the bank's payment-processing charge shown in your price breakup (about 2%). See the Refund Policy.

It's what the bank and payment network charge to handle your payment, about 2% of the price, shown as its own line in the price breakup. It's already inside the all-in price you see. Like with most payments, it isn't returned when an event is cancelled.

Can't go? Open the ticket and tap "Can't go? Resell". You can ask up to the face value. When it sells, your QR is cancelled, the buyer gets a new one and you're paid after the event. See Resale Terms.

Tap Log in and choose Continue with Google, or enter your email and type the 6-digit code we send you. There's no password to remember.

Go to Profile → Delete account, tick the box and tap Delete my account. Your personal data and login are deleted straight away.

Can't log in? Email admin@tapmyticket.com from your account email and we'll delete it for you. Read the full guide.

Open Profile → Edit, change the details and tap Save changes.

Only what's needed to run your booking, for example your name with the event organizer. We never sell your data, and we never send it to any AI service. See the Privacy Policy.